Collecting Points
Information on collecting points
Where and how can I collect points?
There are so many ways to earn points and with over 4,000 retailer partners you’ll be amazed at how quickly they add up, click here to find out more about how to collect points.
I am missing points for an online retail purchase, where are they?
We are sorry to hear that you are missing points. To help us investigate this for you please raise a missing points claim via your account by clicking here.
Please be aware that claims can only be raised 10 days after your purchase. Unfortunately, we are unable to raise claims more than 7 weeks after the transaction date so we advise raising claims quickly to avoid disappointment.
I am missing points for an in-store purchase, where are they?
It’s normal for in-store transactions to take up to 28 days to track on your account due to the returns policies of participating stores. In the unlikely event that the purchase hasn’t tracked after this time please contact hello@Rewards4Cricket.com with the following information:
- A scanned or photographed copy of your in-store receipt
- Your email address
- The name of the retailer
Why have my points tracked at the wrong rate?
Firstly, please check that you haven’t included VAT or delivery charges in your calculation of points as unfortunately most retailers will not pay Rewards4Cricket points for these. Occasionally points will initially track at a different rate than expected. Once the points have been confirmed by the retailer the points on your statement will update automatically to the correct amount.
Why are my online shopping points pending?
Once you’ve completed your purchase the points relating to the transaction will show on your account as ‘Pending’. The length of time will depend on the terms and conditions outlined by the retailer. Once your points have been confirmed by the retailer the points will be paid.
Why have my transactions been declined or rejected?
We understand that it is very disappointing when this happens but we will try and do everything to help. Firstly, please take a look at the possible reason your transaction may have been declined or rejected below:
- You cancelled or returned all or part of your order
- You used a promotional or voucher code when making your purchase
- You asked for a quote or browsed the retailer’s website without completing your purchase
- You may have used a saved or renewal quote when completing your purchase
- You are an existing customer with the retailer and the offer at the time of your purchase was for new customers only. (Please see individual retailer’s terms to check whether this applies)
- You did not complete your order online. i.e it was finalised over the phone
- You did not meet the terms and conditions set out by the retailer.
If you do not think any of these apply, then please send over your purchase confirmation email to hello@rewards4cricket.com and one of our customer service team will raise a missing points claim on your behalf.
I am missing points from a bookmaker partner, where are they?
You must activate points from our betting partners by logging in to your account at least once every month. But don’t worry, if you forget to do this we’ll send you an email reminding you to log in and activate your points.
